Refund & Cancellation Policy

A vendor subscription to BIDOROS costs PKR 3,000 per month, charged in advance. It is what allows a vendor account to submit bids, hold contracts and issue invoices.

Buying organisations use BIDOROS free of charge. There is nothing to cancel and nothing to refund on a client account.

The charge is taken by Safepay. Depending on the method you choose, your bank statement may show Safepay or Coordinate Traders rather than BIDOROS.

Nothing is shipped. BIDOROS is a software service delivered online. Access begins immediately once a payment is confirmed — usually within seconds — so there is no local or international delivery, no delivery charge, and no returns process in the physical sense.

What that leaves is cancellation and refunds, which the rest of this page covers.

The subscription renews automatically each month until you cancel. Your current period end date is shown in Settings → Subscription, along with the date of your last payment.

Cancel by emailing support@bidoros.com from the address on your account, or by cancelling the subscription in your Safepay account.

Cancellation takes effect at the end of the period you have already paid for. You keep full access until then — you bought the month, you keep the month. Nothing further is charged after that.

Part-months are not refunded. Cancelling half way through a period ends the renewal; it does not return the remainder of the current one.

We will refund in full where:

• You were charged twice for the same period.
• You were charged after cancelling.
• A charge was made without authorisation from the account holder.
• A platform fault prevented you using the subscription for a substantial part of the period, and we could not resolve it.

Write to disputes@bidoros.com within 30 days of the charge. We aim to respond within 3 working days. An approved refund goes back to the card or account it came from and typically takes 5–10 working days to appear, depending on your bank.

We do not refund because a tender was not won, a bid was not shortlisted, or a buyer did not respond. BIDOROS gives you access to the market; it does not promise an outcome in it.

A renewal can fail for reasons that have nothing to do with intent — a daily limit, an expired card, a bank’s fraud check. Your account keeps working for 3 days after a failed renewal so a temporary decline does not lock you out of a bid you are in the middle of.

After that, bidding and contract features are suspended until payment succeeds. Your data is not deleted, and access returns as soon as the subscription is current again.

Deleting your account cancels the subscription so nothing is charged again. The period you have already paid for is not refunded.

If we cannot reach the payment gateway at the moment of deletion, the deletion still goes ahead and you will be told on screen to cancel with Safepay yourself. Please do so — otherwise billing may continue after your account is gone.

We will give at least 30 days’ notice by email before changing the price. If you do not accept the new price, cancel before it takes effect and you will not be charged it.

If you believe a charge is wrong, please contact us first — most issues are resolved in a day. Raising a chargeback with your bank before contacting us takes weeks longer and may result in the account being suspended while the bank investigates.

Write to disputes@bidoros.com or call +92 346 8266660. We acknowledge within 2 working days and aim to resolve within 10. Where a refund depends on the payment gateway or your bank we will say so, and keep you posted rather than going quiet.

Coordinate Traders, Shop No. 7 & 11, Sector 01, Arif Builder, Arslan Town 04, Township, Sukkur, Sindh, Pakistan.

Phone: +92 346 8266660 — also on WhatsApp
Billing and cancellation: support@bidoros.com
Refunds and disputes: disputes@bidoros.com